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Innovative leaders must practice ‘radical empathy’ — especially in times of isolation


Now that millions are at home to help stop the spread of COVID-19, every organization, from the scrappiest basement startup to the most sprawling enterprise, is suddenly adapting to working on distributed teams, with remote clients and customers — a great many either alone or with family and housemates in total isolation for an indefinite amount of time.  It’s no doubt been overwhelming. Every one of us is having to manage the anxieties and confusion triggered by living through a global pandemic. If ever a time called for radical empathy on a massive scale, this is it.  At frog, my…

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