How many times have you been summoned into a client escalation meeting only to find out that no one on the team was willing to take accountability for their mistake? It doesn’t take much to figure out why employees may be reluctant to take the blame for a mistake that could potentially cost the business a client and kill revenue streams — but if your team is playing hot potato, you may have a bigger (culture!) problem on your hands. “I’ve seen so many managers being scared of accountability because it’s always seen as a negative message, when it shouldn’t…
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