In 2010, California hired the consulting firm Deloitte to overhaul the state website people use to apply for unemployment benefits. Things didn’t go well: Later that year, technical errors led to the halting of payments for some 300,000 people, according to the Los Angeles Times. And, the paper reported that, at $110 million, the final cost of the system was almost double the initial estimate. A decade later, the taxed, aging system built by Deloitte in California is struggling again, this time under the strain of new applicants put out of work by the pandemic. But Deloitte still won a…
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