COVID-19 caught us all off guard. While many businesses worldwide struggle to make ends meet, the pandemic hit the travel and hospitality industry particularly hard. Airlines are laying off thousands of staff members. COVID-infected cruise ships are blocked at ports. Hotel chains are wondering if they’ll be able to survive this financial year. Overall, things are looking anything but rosy. My company is no exception. Like many companies, we’re rolling with the punches and making the best of a bad situation. Our COVID-19 response strategy draws heavily on the lessons learned from the 2008 global financial crisis. Chief among these…
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